Terms of Service

Last Updated: August 21, 2026

These Terms of Service ("Terms") govern access to and use of Slot, including the website, PWA, mobile web interfaces, profiles, calendars, bookings, notifications, paid subscriptions and other features ("Platform"). The Ukrainian version prevails over any translation.

1. Acceptance

1.1. These Terms apply when you use the Platform. The Privacy Policy explains personal-data processing and does not replace separate consent where consent is required. A paid agreement under the Public Offer Agreement is concluded only during separate Master Subscription checkout, not merely by account registration.

1.2. If you do not agree, do not use the Platform. If you use Slot on behalf of a company, individual entrepreneur or another person, you confirm that you have authority to accept these Terms on their behalf.

1.3. The Platform is intended for persons aged 18 or older. Younger persons may use Slot only with participation and consent of a legal representative.

1.4. Anyone may register an account without confirming Master status. Before a public Master profile is first activated, the Master separately confirms the current version of the Master's obligations under these Terms at the final setup step. Slot records the version and server time of that confirmation.

2. Role of Slot

2.1. Slot is a digital platform for searching Masters, viewing profiles, creating and managing bookings, maintaining a calendar, receiving notifications and supporting Master workflows.

2.2. Masters are independent professionals or business entities. Slot does not employ Masters, does not manage their professional activity, does not guarantee the result of their services and is not a party to the agreement between a Client and a Master for the actual service.

2.3. Slot may provide Masters with a paid recurring Master Subscription. Plan cadence, recurring consent, payment, activation, cancellation, failure, refund and LiqPay terms are described in the Public Offer Agreement.

3. Accounts and Security

3.1. Some features require an account. You must provide accurate, current and complete information, keep it up to date and not create accounts using false or third-party information.

3.2. You are responsible for access to your account, devices, email, phone number, one-time codes and other authentication tools. Notify us at find.slot.ua@gmail.com if you suspect unauthorized access.

3.3. We may restrict, suspend or delete an account if there are signs of a breach of these Terms, fraud, security risk, illegal activity, violation of another person's rights or a competent authority's request.

3.4. Account deletion may be temporarily restricted if there are active bookings, unfinished payments, chargebacks, legal disputes or legal retention obligations.

4. Bookings

4.1. A Client creates a booking by choosing a Master, service, date, time and other available parameters. Before confirming a booking, the Client must check the service, price, address or service format, duration, cancellation policy and contact details.

4.2. The Master is responsible for keeping the schedule, prices, service descriptions, cancellation policy, address, online/offline format and other Client-facing terms accurate and up to date.

4.3. A booking may be cancelled or rescheduled by the Client or Master within the Platform features and the policy shown in the interface. If no specific policy is shown, the parties must coordinate cancellation or rescheduling directly.

4.4. Slot may automatically cancel or change booking status in case of a technical error, expired confirmation, Master unavailability, breach of the Terms or safety requirements.

5. Master Services

5.1. The Master independently determines services, prices, duration, place of service, cancellation policy, contraindications, Client requirements and other actual service terms.

5.2. The Master must independently comply with every requirement applicable to the Master's services, including state or tax registration, permits, licenses, qualifications, certificates, sanitary conditions, insurance, fiscal or software cash registers, and Client documents. The final setup confirmation records this declaration but does not replace any registration, permit or license.

5.3. The Client independently assesses whether the Master's service is suitable, informs the Master of important information needed for safe service provision and follows the Master's lawful and reasonable instructions.

5.4. Disputes about quality, safety, actual performance, lateness, no-shows, refunds for Master services or documents for such services are resolved between the Client and the Master. Slot may assist with communication but does not replace a court, regulator or professional body.

5A. Medical Bookings

5A.1. “Medicine and Doctors” is a catalogue solely for finding availability and arranging an appointment. Slot is not a healthcare institution and does not provide healthcare, telemedicine, diagnosis, treatment, prescriptions, emergency services or clinical decision-making.

5A.2. A profile, service or medical specialty appearing in the catalogue does not mean that Slot verified the person's identity, education, qualification, certification, place of practice or licence. Verification exists only where a separate status is expressly shown in the interface. Before a visit, the Client must independently verify the practitioner and the entity providing healthcare.

5A.3. A person offering a medical service must truthfully state their professional status and specialty, hold all required qualifications and licensing grounds, not imply Slot verification without the corresponding mark, and not publish misleading outcome guarantees. Slot may hide or block a profile or service before or after reviewing a complaint.

5A.4. Before each medical booking, the Client separately and actively consents to processing the minimum appointment metadata: selected practitioner and service, date, time and parties. These data may indirectly concern health. Slot stores the notice version and server-recorded consent time with the booking.

5A.5. Slot does not request or provide fields for diagnoses, symptoms, medical history, test results, medical documents, prescriptions or treatment instructions. A free-text note is not stored for a medical booking. Do not disclose such information through a profile, chat, support request, complaint or another free-text field on the Platform. If a lawful healthcare provider needs information to provide care, agree an appropriate secure channel with that provider outside Slot.

5A.6. Do not use profile descriptions, messages, reviews or other Slot content for self-diagnosis or to start, change or stop treatment or medication. In an emergency, contact emergency medical services instead of using Slot.

5A.7. This section does not limit mandatory Client rights, the actual healthcare provider's responsibility or legal requirements that cannot be waived by contract.

6. Payments

6.1. Current online payment in Slot is used for the Master Subscription, unless the interface for a specific booking expressly states otherwise.

6.2. Master plans renew at UAH 200 every month, UAH 350 every two months, or UAH 500 every three months. The amount and cadence shown with the selected plan apply together.

6.3. Payments are processed through LiqPay, a payment service of JSC CB "PrivatBank". Full card credentials and CVV/CVC are entered in LiqPay's or the issuing bank's hosted form, not Slot. While a recurring agreement is active, Slot may keep the opaque LiqPay card token and the payment-specific payer IP address received in LiqPay's signed initial-payment callback only on the server and use them together for recurring charges you authorized. Neither value is exposed to clients or routine logs, and both are cleared after cancellation or a terminal renewal failure. If the initial payment succeeds without either valid value, it still grants the paid initial period but does not activate automatic renewal.

6.4. By affirmatively consenting and completing initial checkout, you authorize Slot to initiate the selected plan charge at each paid-through boundary until cancellation or a failed renewal. Consent to one amount and cadence does not authorize another.

6.5. You may cancel recurring billing at any time in subscription settings. After Slot confirms cancellation, no later renewal begins processing, and paid access remains through the displayed paid-through date. A renewal already claimed for processing before cancellation may still settle; a verified success grants that paid interval, while recurring billing remains canceled and no later charge is scheduled.

6.6. A failed renewal does not extend paid access and ends automatic renewal under that agreement. A new charge requires explicit re-subscription through hosted checkout. A pending or technically unknown payment is reconciled before it is treated as paid or finally failed.

6.7. By paying through LiqPay, you agree to the rules of LiqPay, the issuing bank and applicable payment systems. A payment may be declined or reviewed for security, financial monitoring, technical failure, insufficient funds or other reasons under payment participant rules.

6.8. All prices in Slot are shown in Ukrainian hryvnia unless expressly stated otherwise. Bank, LiqPay, payment system or currency conversion fees may apply under the rules of the relevant payment participant.

6.9. Refund terms for the Master Subscription are set out in the Public Offer Agreement. Payment or refund terms for Master services are determined by the relevant Master unless Slot shows otherwise before payment.

7. User Content

7.1. You are responsible for content you add to Slot, including name, photos, profile descriptions, services, prices, reviews, messages, address, schedule, portfolio and other materials.

7.2. You confirm that you have rights to publish such content and that it does not violate intellectual property rights, image rights, consumer rights, advertising rules, medical confidentiality, privacy or other third-party rights.

7.3. You grant Slot a non-exclusive, royalty-free, worldwide license to use, store, display, technically copy, adapt to Platform formats and distribute your content within Slot's operation and promotion of your profile on the Platform.

7.4. We may hide, restrict or remove content that violates these Terms, the law, another person's rights, payment system rules or creates risk for users or the Platform.

7.5. Suspected illegal content, Profiles, services or rights violations may be reported to find.slot.ua@gmail.com. The report should identify the URL or other exact material, the reason, available evidence and a reply email. We review sufficiently substantiated notices and may promptly hide or restrict the material while it is reviewed.

7.6. If content or a Profile is restricted, we may inform the affected user of the reason unless law or safety requirements prevent it. The user may send a reasoned appeal to find.slot.ua@gmail.com. Slot does not claim to have verified a Master's identity, licence or every service unless that verification is expressly shown in the interface.

8. Prohibited Conduct

You agree not to:

• use the Platform for illegal, fraudulent, dangerous, misleading or discriminatory activity;
• publish services, goods or content prohibited by law, LiqPay rules, payment system rules or these Terms;
• impersonate another person, use another person's data or create fake bookings;
• bypass paid features, interfere with Platform operation, scan, scrape or copy data without permission;
• upload malicious code, attempt unauthorized access or security testing without written permission;
• harass, threaten, humiliate or behave dangerously toward Users, Masters or the Slot team;
• use Slot for spam, unauthorized advertising or collecting contacts outside the booking purpose.

9. Availability and Platform Changes

9.1. We aim to keep Slot stable, but the Platform may be temporarily unavailable because of maintenance, updates, failures, cyberattacks, third-party actions, power outages, communication interruptions or other circumstances.

9.2. We may change, add or remove Platform features. If a change materially affects an already paid Master Subscription, the guarantees and refund rules in the Public Offer Agreement and applicable law apply.

10. Intellectual Property

10.1. Slot, its design, software code, interfaces, logos, trade marks, texts, data structure and other Platform elements belong to the Operator or its licensors, except user content and third-party materials.

10.2. You do not receive ownership of the Platform. You receive a limited, revocable, non-transferable right to use Slot according to these Terms.

11. Personal Data

11.1. We process personal data according to the Privacy Policy on the legal bases described there and by law, including for Platform operation, contract performance, support, payments, security and compliance with legal obligations.

11.2. A Master who receives a Client's personal data through a booking must use it only to organize and provide the service, must not share it without a legal basis and must comply with personal data protection laws.

11.3. When submitting a business-verification application, the Profile owner confirms the accuracy of the submitted data, authority to act for the business and permission for Slot to use the data for the specific verification purpose. This attestation is not blanket consent for incompatible purposes. The full registration identifier, representative contacts, notes and internal review data are not published; processing details and access/deletion requests are described in the Privacy Policy.

12. Disclaimers and Liability

12.1. The Platform is provided "as is" and "as available". To the extent permitted by law, we do not guarantee that the Platform will always be uninterrupted, error-free, compatible with all devices or meet every user expectation.

12.2. Slot is not responsible for actual Master services, Client actions, errors in Master profiles, decisions of banks, LiqPay, payment systems, telecom operators, map services, authentication services, email or push providers and other third parties, unless the law expressly provides otherwise.

12.3. To the extent permitted by law, Slot is not liable for indirect damages, lost profits, loss of goodwill, loss of data or other consequential damages connected with using or being unable to use the Platform.

12.4. Nothing in these Terms limits consumer rights or any other liability that cannot be limited by contract under Ukrainian law.

13. Termination

13.1. You may stop using Slot and may separately cancel recurring billing at any time if there are no active obligations, bookings, payments or disputes that must be completed. Merely closing the page, signing out, or ceasing use is not a cancellation; use the subscription settings and wait for Slot's confirmation.

13.2. We may suspend or terminate access to an account or specific features in the cases described in these Terms, the Public Offer Agreement, law, a competent authority's request or payment system rules.

13.3. After access ends, provisions on payments, refunds, liability, intellectual property, personal data, disputes and provisions that by their nature should survive remain effective.

14. Changes to Terms

14.1. We may update these Terms. A new version becomes effective upon publication unless it states otherwise or the law requires otherwise.

14.2. If changes materially affect paid features, payments or user rights, we may ask you to reconfirm consent before the next payment or continued use of the relevant features.

15. Law and Disputes

15.1. These Terms are governed by the laws of Ukraine.

15.2. Requests and claims should be sent to find.slot.ua@gmail.com. We review requests within a reasonable time, or within a special statutory period if one applies.

15.3. If a dispute is not resolved by negotiation, it shall be heard by the competent court of Ukraine according to jurisdiction rules.

16. Contacts

• Email: find.slot.ua@gmail.com
• Correspondence address: Ukraine, Pavlohrad, Pryvitna St, 21