Frequently Asked Questions

Welcome to the Slot help center. This FAQ explains the main Platform workflows. The legally binding terms are in the Terms of Service, Privacy Policy and Public Offer Agreement.

For Clients

How do I book an appointment?

Search for a Master by category, city or another filter, open the profile, choose a service, pick an available time in the calendar and confirm the booking. Before confirming, check the price, address or service format, duration, cancellation policy and Master contact details.

Can I cancel or reschedule a booking?

Yes, if the action is available in the interface or agreed with the Master. Cancellation or rescheduling is governed by the Master's policy shown during booking, or by your direct agreement with the Master.

How do payments work?

At the moment, online payment through Slot is used for the Master Subscription unless a specific booking flow expressly says otherwise. Clients usually pay the Master directly for the Master's service. If Slot shows an online payment or deposit for a booking, the payment terms, responsible seller/provider and refund policy will be shown before payment confirmation.

What if I have a dispute with a master?

First contact the Master directly, because the actual service is provided independently by the Master. If you need help with communication, booking status or a technical Platform error, email find.slot.ua@gmail.com. Slot may help with communication but does not replace a court, regulator or professional body.

Is Slot responsible for service quality?

Slot is responsible for Platform operation under the Terms of Service. The quality, safety, legality, licenses, taxes, fiscal documents and actual performance of a service are the Master's responsibility.

For Masters

How do I become a master on Slot?

Create an account, choose the Master role and complete your profile by adding your location or working area, services, prices, duration, schedule, contact channels and other Client-facing information. You are responsible for keeping this information accurate.

How does the Master Subscription work?

The Master Subscription gives fixed-term access to paid Slot features. Available packages are UAH 200 for 1 month, UAH 350 for 2 months, and UAH 500 for 3 months. Subscription payments are processed through LiqPay. If your subscription is already active, the newly paid term is added to the current expiry date.

Does Slot store my card data?

No. Card data is entered in the secure form of LiqPay or the issuing bank. Slot receives only the data needed to confirm payment, activate the subscription, keep records, provide support and process refunds.

Do I need to issue a fiscal receipt to a client?

If you accept payment for your own services, you are responsible for taxes, fiscal cash register or software cash register obligations, and fiscal or other settlement documents where required by law. Slot is not your accountant, tax agent or employer.

Can I block certain clients?

Yes, if this feature is available in your account. Blocking should be used in good faith and must not violate the law or user rights.

How do I manage my schedule?

In your Master dashboard, you can configure regular working hours, days off, available slots, services and incoming bookings. Keep your schedule up to date so Clients do not book unavailable times.

Payments, Refunds and Support

How do I request a subscription refund?

Email find.slot.ua@gmail.com and include the account email or phone number, payment date, amount, LiqPay payment identifier or order_id, and the reason for the request. Refunds are available in the cases described in the Public Offer Agreement.

Where do I send legal or privacy requests?

Email find.slot.ua@gmail.com. Requests about personal data, payments, subscriptions, bookings or complaints are reviewed under the Terms of Service, Privacy Policy and Ukrainian law.