Frequently Asked Questions

Welcome to the Slot help center. This FAQ explains the main Platform workflows. The legally binding terms are in the Terms of Service, Privacy Policy and Public Offer Agreement.

For Clients

How do I book an appointment?

Search for a Master by category, city or another filter, open the profile, choose a service, pick an available time in the calendar and confirm the booking. Before confirming, check the price, address or service format, duration, cancellation policy and Master contact details.

Can I cancel or reschedule a booking?

Yes, if the action is available in the interface or agreed with the Master. Cancellation or rescheduling is governed by the Master's policy shown during booking, or by your direct agreement with the Master.

How do payments work?

At the moment, online payment through Slot is used for the Master Subscription unless a specific booking flow expressly says otherwise. Clients usually pay the Master directly for the Master's service. If Slot shows an online payment or deposit for a booking, the payment terms, responsible seller/provider and refund policy will be shown before payment confirmation.

What if I have a dispute with a master?

First contact the Master directly, because the actual service is provided independently by the Master. If you need help with communication, booking status or a technical Platform error, email find.slot.ua@gmail.com. Slot may help with communication but does not replace a court, regulator or professional body.

Is Slot responsible for service quality?

Slot is responsible for Platform operation under the Terms of Service. The quality, safety, legality, licenses, taxes, fiscal documents and actual performance of a service are the Master's responsibility.

For Masters

How do I become a master on Slot?

Create an account, choose the Master role and complete your profile by adding your location or working area, services, prices, duration, schedule, contact channels and other Client-facing information. You are responsible for keeping this information accurate.

How does the Master Subscription work?

The Master Subscription renews at the amount and cadence you select: UAH 200 every month, UAH 350 every two months, or UAH 500 every three months. The first payment uses hosted LiqPay checkout. After your separate recurring-charge consent, Slot uses the LiqPay card token and payment-specific payer IP supplied in LiqPay's signed callback to initiate the same plan charge at each paid-through boundary. Every verified successful payment grants the matching 1, 2, or 3 calendar months of access. If a successful initial payment does not provide both valid recurring-payment values, you still receive the paid initial period, but automatic renewal does not activate.

How do I cancel automatic renewal?

Open subscription settings and confirm cancellation. Once Slot confirms it, no later renewal begins processing under that agreement. Your already-paid access remains active through the paid-through date shown in the interface; cancellation alone does not create a prorated refund. A renewal already accepted for processing before cancellation may still settle, but recurring billing stays canceled and no charge is scheduled after it.

What happens if renewal fails?

Your paid-through date is not extended, and Slot stops automatic renewal under that agreement. You keep any access already paid for until its displayed end date. To restart payments, select a plan, consent again, and complete a new hosted LiqPay checkout; Slot does not silently reuse the failed agreement.

Does Slot store my card data?

Slot does not store your full card number, CVV/CVC, or PIN. You enter those details in the secure hosted form of LiqPay or the issuing bank. While recurring billing is active, Slot keeps an opaque LiqPay card token and the payment-specific payer IP from LiqPay's signed initial-payment callback only on the server and uses them together for charges you authorized. Neither value is exposed to clients or routine logs, and both are cleared after cancellation or a terminal renewal failure.

Do I need to issue a fiscal receipt to a client?

If you accept payment for your own services, you are responsible for taxes, fiscal cash register or software cash register obligations, and fiscal or other settlement documents where required by law. Slot is not your accountant, tax agent or employer.

Can I block certain clients?

Yes, if this feature is available in your account. Blocking should be used in good faith and must not violate the law or user rights.

How do I manage my schedule?

In your Master dashboard, you can configure regular working hours, days off, available slots, services and incoming bookings. Keep your schedule up to date so Clients do not book unavailable times.

Payments, Refunds and Support

How do I request a subscription refund?

Email find.slot.ua@gmail.com and include the account email or phone number, payment date, amount, LiqPay payment identifier or order_id, and the reason for the request. Refunds are available in the cases described in the Public Offer Agreement.

Where do I send legal or privacy requests?

Email find.slot.ua@gmail.com. Requests about personal data, payments, subscriptions, bookings or complaints are reviewed under the Terms of Service, Privacy Policy and Ukrainian law.